⏱️ The Essentials in 3 Minutes |
✋ Access by Role
Role | Access |
Admin | Full access: content creation and platform administration. |
Author | Project & Publication tab : create and edit projects, publications, and programs. |
Coach | Read access: track learner enrollments and progress. |
Learner | Personal space and Training page only. |
📩 Invite a User
In the side menu, click Users.
Select the user to invite.
Send a default or customized invitation message.
You can receive a test version of the email before sending it.
⚠️ Before sending the invitation, make sure the user's email address is active and working. Sending to an inactive address may cause future emails to be blocked.
💡 To create one or more users first, see: Create a User Account - Create Users in Bulk by Importing a CSV File
The Didask invitation serves three purposes:
Invite a learner to create their account and access their training.
Invite an author or admin to use the back-office.
Re-engage learners who have not completed their registration.
✅ Understand Account Statuses
Status | Meaning |
Pending | Account created but no invitation has been sent yet. |
Invitation sent | The user received an invitation email but has not yet activated their account. |
Active | The user completed registration and has access to the platform. |
Deactivated | The user no longer has access to the platform. |
These statuses let you track exactly where each user is in their onboarding journey.
💡 Filter your user list by status to quickly identify accounts to re-engage (invitation sent too long ago) or to activate (pending accounts).
🆚 Deactivation vs. Deletion: What Is the Difference?
| Deactivation | Deletion (GDPR) |
Platform access | ❌ Removed | ❌ Removed |
Data and history | ✅ Preserved | ❌ Permanently erased |
Reversible | ✅ Yes | ❌ No |
License freed | ✅ Yes | ✅ Yes |
How to proceed | From the user's page | Contact us via the Help button at the bottom right of your platform. |
💡 Prefer deactivation in most cases: it frees up a license while preserving history for your records or if the learner returns.
⚠️ In license mode, only an active account consumes a license. Pending, Invitation sent, and Deactivated statuses do not. See: Understand the Difference Between Licenses and Credits.
🚫 Deactivate One or More Accounts
Individual deactivation:
Go to the Users section.
Click on the relevant account to open its user page.
Click the three dots in the top-right corner of the user page.
Click Deactivate account.
Bulk deactivation:
Go to Users.
Use the Status, Role, or Group filters at the top of the list to display the relevant users.
Select users using the checkboxes to the left of their names (or use the global checkbox at the top left to select the entire list).
Click "Deactivate accounts" in the banner that appears at the bottom of the screen.
💡 In both cases, the user immediately loses access to the platform. Their account and training history remain intact.
♻️ Reactivate One or More Accounts
When reactivated, the user instantly regains access with their full progress history and certificates.
Individual reactivation:
In the Users tab, filter by status and select Deactivated account.
Click on the relevant account.
Click Reactivate account.
Bulk reactivation:
Go to the Users tab.
Use the Status filter to display only deactivated users, adding Role or Group filters as needed.
Select users using the checkboxes to the left of their names (or use the global checkbox at the top left).
Click "Enable accounts" in the banner at the bottom of the screen.
🗑️ Request Permanent Account Deletion (GDPR)
Deletion is not available from the interface - it requires a request to our support team to comply with GDPR obligations and ensure traceability.
Contact us via the Help button at the bottom right of your Didask platform.
Provide the accounts concerned (name, email, ID if available).
Specify the reason (learner request, right to erasure, end of data retention period).
⚠️ Deletion is permanent and irreversible. All associated data (progress, certificates, individual statistics) is erased.
🛠️ Perform Bulk Actions
From the Users section, you can apply an action to multiple accounts simultaneously by selecting them in the list.
As soon as you select at least one user, a banner appears at the bottom of your screen letting you:
✉️ Send invitations to selected learners.
🗂️ Edit the groups the learners belong to.
👤 Edit the roles and scopes of selected accounts.
🔄 Deactivate or reactivate accounts in one click.
📊 Export the selected learner list in .xlsx format.
💡 To save time, use the filters at the top of the page (by group, status, etc.) before checking the global checkbox (top left of the list) to select all users at once.
✏️ Editing account information
As an administrator, you can edit the first name, last name and email address of your users, with the exception of other administrators.
This applies to the following roles: learner, author, group coach and space coach.
To edit a user’s information:
Go to Users.
Click on the relevant user to open their profile.
Click View profile in the top right.
Edit the relevant information and save.
Any user can also edit their own information:
Click on their name in the bottom left of the platform.
Click My profile.
Edit the relevant information and click Save.
ℹ️ SSO-synced accounts: the first name, last name and email address of your users cannot be edited from Didask. Please make these changes directly with your identity provider.
💡 Good to know
When you broadcast a course via SCORM Connect on an external LMS, accounts in the format “User LMS identifier” (= learner_id) automatically appear in your Didask user list. These accounts are created by your LMS for tracking purposes (statistics and licence monitoring) and work differently from standard accounts.
You can deactivate them if the corresponding LMS identifier is no longer in use. However, if a learner tries to access the course from your LMS with a deactivated account, they will see an error message :
"Oups... Accès refusé
https://....... is not authorized as lmsOrigin"
⚠️ If you access your external LMS and Didask at the same time, open them in two different browsers, or close one before opening the other, to avoid session conflicts.
Keywords: invite a learner, send a message, send an invitation, re-engage a learner, invite a colleague, invite an author, invite a person, invite a trainer, grant access, account status, active, deactivated, pending, invitation sent.