⏱️ The Essentials in 3 Minutes |
🆚 Comparing Licenses and Credits
Criterion | 🚗 Licenses (seats) | 🎟️ Credits (single-use) |
Metaphor | Parking space: once freed, it's available for the next person. | Cinema ticket: once used, it's gone. |
Reusable? | ✅ Yes, by deactivating the account. | ❌ No, the credit is consumed upon user account activation. |
How counted | One active* account = one license consumed. | One credit consumed per access to a course. |
Access duration | As long as the account is active. | Until your annual license anniversary date. |
Target audience | Internal employees, recurring clients. | Partners, external clients, or one-off beneficiaries. |
Deactivation | Possible at any time. | N/A (single-use). |
Renewal | Usage rights renewed on anniversary date. | Counter reset on anniversary date. |
Dedicated interface | User statuses (Active, Deactivated…). | Consumed credits counter. |
*Accounts with "invitation sent" or "pending" status do not count against a license. For more on the different account statuses, see this article.
💡 The mode (licenses or credits) is set when your space is configured by the Didask team. You can find it in the Licenses tab of your platform.
🚗 How Licenses Work
A license is an available seat on your platform. As long as it is free, a user can occupy it. When an account is deactivated, the seat is freed up for another learner.
Ideal for: companies that train their internal employees on an ongoing or evolving basis (onboarding, skills development, recurring compliance training).
📌 Example: you purchase 50 licenses. You can train 50 people simultaneously, or train 200 people over the year by deactivating accounts progressively to reassign seats.
On your contract anniversary date: the counter is updated according to the Special Conditions. Accounts that remain active continue to consume a license.
🎟️ How Credits Work
A credit gives one user access to a course until your annual license anniversary date. It is non-reusable: once consumed, it is gone for good, even if the learner does not complete their training.
Ideal for: training organizations, associations, and companies that train external partners, clients, or one-off beneficiaries.
📌 Example: you purchase 500 credits. 500 users can access a training course. Each credit is consumed upon user account activation.
On your contract anniversary date: the counter resets. Users from the previous year are not automatically deactivated, but no longer consume credits (unless they return to the course after that date).
⚠️ Special case: in a training program using credits, one credit is deducted per user per course (not per program).
📊 Understanding User Statuses (Licenses Only)
In license mode, each user account has a status that determines its consumption. In credit mode, this system does not exist.
Status | Consumption | Meaning |
✅ Active | Consumes a license | The learner has access to the platform. |
❌ Deactivated | No longer consumes | Access is suspended; the license is freed up. |
⏳ Pending | Never consumes | The account has not yet been activated. |
📧 Invitation sent | Never consumes | The invitation has been sent, awaiting account activation by the learner (i.e. setting their personal password). |
💡 To free up a license, deactivate the relevant account. The seat becomes immediately available for another learner.
⏰ Usage limits: Reminders
At 90% and 95% of the limit, a notification appears directly in the platform under the Licenses section.
At 100%, you will receive an email stating: "Your platform has reached its license limit", with a direct link to Administration > User accounts to take action.
If the limit remains reached, an email reminder is sent every 15 days (up to 5 reminders maximum).
If your contract is based on licenses: the email prompts you to deactivate unused accounts. If your contract is based on credits: it informs you that new learners can no longer access the platform.
Emails are available in the platform's 24 languages.
ℹ️ Quota checks run once a day. If you import a large number of users at once, the alert may only arrive the following morning.
💡 If your usage remains above your contractual threshold following these reminders, your Key Account Manager will contact you to reassess your needs.
Keywords : license, seat, credit, Didask contract, access model, single-use, reusable, deactivation, annual renewal, user status, available seat, token, tokens.