Didask

Océane

Pauline Bouin

Discover the platform, master the basics and stay up to date with our latest updates.

1. Follow & Discover Didask

In this section, you will find all the latest updates and changes to the features of your Didask platform

📣 2026: Didask updates and improvements

Follow our step-by-step video tutorials to convert your projects to the new learner experience.

📒 Project Conversion Guide: Adapt Your Free Mode Content to the New Learner Interface

Discover the latest features and updates on your platform.

Platform News & Updates

New to Didask? This guide walks you through every page on the platform so you know exactly where to go, and what you can see based on your role.

🗺️ Discovering the Didask platform: what is each page for?

A print-ready PDF guide for configuring, managing, and running your Didask platform in 6 steps - everything an admin needs to know, brought together in a single document.

📘 Download the Admin Practical Guide

A print-ready PDF guide for designing impactful e-learning training courses in 6 steps - everything an author needs to know to build paths that leave a lasting impression on your…

📗 Download the Author Practical Guide

A print-ready PDF guide for tracking, supporting, and coaching your learners in 6 steps - everything a coach needs to know, whether you manage a full space or a specific…

📙 Download the Coach Practical Guide

A print-ready PDF guide for discovering the platform, following your training courses effectively, and making the most of Didask AI - everything a learner needs to know to get started,…

📕 Download the Learner Practical Guide

You have the Platform Administrator role on Didask? This guide summarises your access and responsibilities across the platform.

♟️ What you can do as a Platform Administrator

You have the Space Administrator role on Didask? This guide explains what you can do independently, and when you need to reach out to a Platform Administrator.

🗂️ What you can do as a Space Administrator

You have the Author role on Didask? This guide explains what you can do independently, and when you need to reach out to a Coach or an Administrator.

📝 What you can do as an Author

You have the Space Coach role on Didask? This guide explains what you can do independently, and when you need to reach out to an Administrator.

🪐 What you can do as a Space Coach

You have the Group Coach role on Didask? This guide explains what you can do independently, and when you need to reach out to a Space Coach or an Administrator.

👥 What you can do as a Group Coach

Role-based resources to get started with the platform: an overview of the interface, downloadable guides, and what you can do based on your profile.

Resources & Guides

New to Didask? This article brings together the resources you need to get to grips with the platform.

🚀 Getting started on Didask: the essential resources

Found your way around the platform? Time to create! This article brings together the resources you need to design and structure your first content.

🛠️ Authoring on Didask: the essential resources

Is your first content ready? Time to introduce it to your learners! This article brings together the resources you need to share your courses and engage your audience.

📣 Broadcasting on Didask: the essential resources

Have your learners started training? Now is the right time to step back and take stock! This article brings together the resources you need to monitor your rollout and manage…

📊 Monitoring on Didask: the essential resources

Essential resources to help you get up to speed with your platform easily and efficiently

Getting Started

Unusual behavior on the platform? Follow these steps in order to identify and resolve the problem quickly.

🛠️ Troubleshoot an Issue on Didask

Access our online onboarding course to master the platform, support your new team members, and make the most of all our features.

🎓 Discover Didask Step by Step with Your Online Training Course

Immediately identify whether a slowdown or outage is coming from Didask, and anticipate scheduled maintenance to preserve the continuity of your training courses.

🚦 Track Didask Service Status in Real Time

Admin, author, or coach: here's how to submit your request for fast, effective handling.

💬 Contact Didask Support: Best Practices

Some issues are not visible on screen. The browser console displays background error messages - sharing a screenshot allows support to diagnose the issue more quickly.

🔎 Open Your Browser Console

Meet the faces behind the Didask Care Team! 🧡 More than just support, we are your day-to-day partners, here to offer a human touch, tailored expertise, and outstanding responsiveness.

✨ The Care Team: Your Go-To Contacts Every Day

Encountered an error message on the platform? This guide explains what it means and how to fix it.

🔧 Understanding and resolving Didask error codes

Need help? Find answers to your questions and reach our support team.

Contact & Troubleshoot

Access our Trust Center to find all of our technical and compliance documentation.

🔐 Technical and compliance documentation (Trust Center)

Freely choose what Didask can track, with no impact on your features or the confidentiality of your content and learner data.

🍪 Understand and Customize Cookies

Give all your learners access to your training courses, thanks to Didask's compliance with web accessibility standards and compatibility with screen readers.

✅ Accessibility on Didask

Secure Educational AI, enterprise OpenAI API, GDPR/SOC 2 compliance, encrypted data, no data retention, enhanced privacy.

🔒 AI Usage & Data Security

Understand how your data is protected and how our AI meets compliance standards.

Security & Compliance

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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