Didask

Océane

Pauline Bouin

Discover the platform, master the basics and stay up to date with our latest updates.

1. Follow & Discover Didask

In this section, you will find all the latest updates and changes to the features of your Didask platform

📣 2026: Didask updates and improvements

Good news: your Didask authoring interface has been completely redesigned to save you time and make course creation even more enjoyable. Here's what's changing.

🎨 Discover your new authoring interface

Everything you need to know about the new authoring interface, answered.

🔎 New Authoring Interface: Frequently Asked Questions

The vertical experience is becoming the default learner experience on Didask. Here's how to convert your projects in just a few clicks, what changes, what is preserved, and how to…

🔄 Convert My Projects to the Vertical Experience: FAQ and Transition Tips

Vertical learner interface and optimized content creation.

🪄 Everything You Need to Know About the Vertical Learner Experience

Follow our step-by-step video tutorials to convert your projects to the new learner experience.

📒 Project Conversion Guide: Adapt Your Free Mode Content to the New Learner Interface

You have just converted your project to the vertical learner experience and want to optimize it for a smooth, harmonious result? Here are a few simple adjustments to make the…

✨ Polish Your Content in the Vertical Learner Experience

Discover the latest features and updates on your platform.

Platform News & Updates

A print-ready PDF guide for configuring, managing, and running your Didask platform in 6 steps - everything an admin needs to know, brought together in a single document.

📘 Download the Admin Practical Guide

A print-ready PDF guide for designing impactful e-learning training courses in 6 steps - everything an author needs to know to build paths that leave a lasting impression on your…

📗 Download the Author Practical Guide

A print-ready PDF guide for tracking, supporting, and coaching your learners in 6 steps - everything a coach needs to know, whether you manage a full space or a specific…

📙 Download the Coach Practical Guide

A print-ready PDF guide for discovering the platform, following your training courses effectively, and making the most of Didask AI - everything a learner needs to know to get started,…

📕 Download the Learner Practical Guide

Practical Guides

Unusual behavior on the platform? Follow these steps in order to identify and resolve the problem quickly.

🛠️ Troubleshoot an Issue on Didask

Access our online onboarding course to master the platform, support your new team members, and make the most of all our features.

🎓 Discover Didask Step by Step with Your Online Training Course

Immediately identify whether a slowdown or outage is coming from Didask, and anticipate scheduled maintenance to preserve the continuity of your training courses.

🚦 Track Didask Service Status in Real Time

Admin, author, or coach: here's how to submit your request for fast, effective handling.

💬 Contact Didask Support: Best Practices

A question about the platform? A doubt mid-design? The Didask chatbot is here to answer you instantly, without leaving your workspace.

💬 Discover and Use the Didask Chatbot

Some issues are not visible on screen. The browser console displays background error messages - sharing a screenshot allows support to diagnose the issue more quickly.

🔎 Open Your Browser Console

Meet the faces behind the Didask Care Team! 🧡 More than just support, we are your day-to-day partners, here to offer a human touch, tailored expertise, and outstanding responsiveness.

✨ The Care Team: Your Go-To Contacts Every Day

Need help? Find answers to your questions and reach our support team.

Contact Us & Troubleshoot

Access our Trust Center to find all of our technical and compliance documentation.

🔐 Technical and compliance documentation (Trust Center)

Freely choose what Didask can track, with no impact on your features or the confidentiality of your content and learner data.

🍪 Understand and Customize Cookies

Give all your learners access to your training courses, thanks to Didask's compliance with web accessibility standards and compatibility with screen readers.

✅ Accessibility on Didask

Secure Educational AI, enterprise OpenAI API, GDPR/SOC 2 compliance, encrypted data, no data retention, enhanced privacy.

🔒 AI Usage & Data Security

Understand how your data is protected and how our AI meets compliance standards.

Security & Compliance

Status page

Any questions?

Onboarding journey

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

English

Français

url(https://downloads.intercomcdn.eu/i/o/bibhq1y5/40286/ba05826a49e9472bd4a58ec4f6f7/4a47a0db6e60853dedfcfdf08a5ca249.png)