⏱️ The Essentials in 3 Minutes |
🧠 Understand the Value of the Coach Role
Learner engagement does not depend solely on content design - it also depends on facilitation. The coach is the person who invites, re-engages, tracks progress, responds to comments, and issues certificates. They maintain the connection between learners and their learning course.
The Coach role lets you delegate this follow-up to the right person, with the right scope: the entire platform (for a global coordinator) or specific groups only.
📌 Example: an onboarding platform with 200 learners. You give your L&D manager the space coach role (full visibility, publishing, statistics) and 3 team managers the group coach role on their respective cohorts. Each person manages their own scope without overstepping.
🎯 Choose the Coach's Scope
On a single-space platform, you assign coaching at the right level.
Scope | What it allows |
Space coach | Follow all learners and all publications on the platform, create and manage groups. |
Group coach | Follow only the learners and publications of the group(s) they are assigned to. |
💡 If your platform has multiple training spaces, see: Assign a Coach Role in a Multi-Space Platform.
🔐 Identify Coach Permissions
Regardless of their scope, a coach cannot:
Access the content editor (reserved for authors and admins).
Create new users on the platform (reserved for admins).
Access | Group coach | Space coach |
View space statistics | ❌ | ✅ |
View group statistics | ✅ Their groups only | ✅ |
View all certificates issued | ✅ Their groups only | ✅ |
Deactivate or reactivate a user | ❌ | ✅ |
Send a platform invitation | ✅ To users in their groups only | ✅ |
Add roles to a user | ❌ | ✅ |
Create or delete a group | ❌ | ✅ |
Assign or remove a learner from a group | ❌ | ✅ |
Assign or remove a coach from a group | ❌ | ✅ |
Associate a publication with a group | ✅ | ✅ |
Access all publications (read-only) | ✅ Via a preview window | ✅ Via a preview window |
Publish and manage publication distribution | ❌ | ✅ |
View publication statistics | ✅ For their groups | ✅ |
View and reply to learner comments | ✅ On their groups' publications | ✅ |
Edit dates and locations of in-person modules | ❌ | ✅ |
Edit publication settings (including locking) | ❌ | ✅ |
⚠️ The preview window allows viewing publications but not editing them. Editing remains reserved for authors and admins.
⚙️ Assign the Coach Role
The role assignment procedure is covered in a dedicated article:
There you will find the steps to add a user, assign them the coach role, and define their scope (space or group).
Keywords: coach, coach role, coach permissions, single-space, space coach, group coach, learner follow-up, permissions, access.