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🔎 Open Your Browser Console

Some issues are not visible on screen. The browser console displays background error messages - sharing a screenshot allows support to diagnose the issue more quickly.

Written by Océane

⏱️ The Essentials in 3 Minutes
​
• Right-click on the page → "Inspect" → "Console" tab.
• Reproduce the actions leading to the problem: errors appear in real time in the console.
• Send a screenshot (or ideally a video) of the console with the context of the situation to our support via the "Help" button at the bottom right of your platform.

1️⃣ Open the Browser Console

  1. Right-click anywhere on the page where the unusual behavior occurs.

  2. In the menu that appears, click "Inspect".

  3. A panel opens on the side or at the bottom of the screen.

  4. At the top of this panel, click the "Console" tab.

2️⃣ Reproduce the Actions Leading to the Issue

With the console open on the "Console" tab:

  1. Reproduce the actions that trigger the unusual behavior.

  2. Error messages and warnings appear automatically as you go.

  3. Do not close the console before capturing what is displayed.

3️⃣ Capture and Send

  • Screenshot: take a full-page screenshot that includes the open console and its messages. Make sure the text is readable before sending.

  • Screen recording (recommended): a video showing the complete steps allows support to reproduce the problem.

    • You can use gifcap.dev or any other screen recording tool.

Send a screenshot (or ideally a video) of the console with the context of the situation to our support via the "Help" button at the bottom right of your platform.

Keywords: console, browser, support, issue, screenshot, error, troubleshooting.

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