⏱️ The Essentials in 3 Minutes |
🧠 Understand the Value of the Didask Chatbot
We have integrated a chatbot directly into your Didask interface. Its goal: answer your questions instantly about platform usage and guide you in record time.
📌 What you gain from it:
Immediate answers to straightforward questions.
Daily time savings: no need to leave your instance to find information.
24/7 assistance, with no need to wait for business hours.
💡 Our chatbot is designed to save you time on common questions. It does not replace our team in any way.
📝 Our team continuously enriches your chatbot so that it becomes, over time, an increasingly relevant companion in your day-to-day use of Didask.
✨ What You Can Do with the Didask Chatbot
Click on the black bubble at the bottom right of your platform. Four sections are available:
Section | What you will find |
💬 Messages | Instant assistance: ask your questions and get answers without waiting. You will also find the complete history of all your previous exchanges. |
❓ Help | The Help Center: guides, practical articles, and tutorials tailored to your needs. |
📣 News | Platform updates: stay informed about the latest features directly from your instance. |
💡 A human always on standby: at any time, you can ask to be taken care of by a member of our Care team.
👥 Who Has Access to the Didask Chatbot?
🍪 Prerequisite: for the chatbot to appear, remember to accept the "Chat & Support" cookies when the banner appears on arrival (at the bottom left of your screen).
Role | Access |
Admin | ✅ |
Author | ✅ |
Coach | ✅ |
Learner (single role) | ❌ |
📌 Note: the Didask chatbot is available on desktop only, not from a mobile device or tablet.
🔧 The Bubble Is Not Appearing?
No need to worry - in the vast majority of cases, a few simple checks are enough to fix the issue.
1. Update your browser
In Google Chrome: click the three dots at the top right → Help → About Google Chrome. Install any available update and restart.
2. Clear your cache and cookies
In Chrome: three dots → Settings → Privacy and security → Clear browsing data. Select "All time", check Cookies and Cached images/files, then click Clear data.
3. Check your browser
We recommend Google Chrome or Firefox for the best experience.
4. Check your connection
Make sure you are properly logged in to your Didask instance.
Keywords: chatbot, support, help center, instant assistance, Care team, cookies, platform news.