⏱️ The essentials |
💡 Are you a learner with a question? Contact your training manager, they will be able to point you in the right direction.
🧠 Understanding the chatbot
We have integrated a chatbot directly into your Didask interface. Its goal: to answer your questions about the platform instantly and guide you in no time, without you having to leave your workspace.
Our team continuously improves the chatbot so that it becomes, over time, an increasingly relevant companion in your day-to-day use of Didask.
✨ What you can do with the chatbot
Click the blue bubble in the bottom right of your platform. Three sections are available:
Section | What you'll find |
💬 Messages | Instant assistance: ask your questions and get answers without waiting. You'll also find the full history of all your previous conversations. |
❓ Help | The Help Centre: guides, practical articles and tutorials tailored to your needs. |
📣 News | Platform updates: stay informed about the latest features directly from your instance. |
💡 Always a human on hand: at any point, if your request requires it, the chatbot will redirect you to a member of our Care team, or simply ask and they'll step in.
👥 Who has access to the chatbot?
🍪 Prerequisite: for the chatbot to appear, make sure to accept the "Chat & Support" cookies when the banner appears on arrival (bottom left of your screen).
Role | Access |
Administrator | ✅ |
Designer | ✅ |
Trainer | ✅ |
Learner (standalone role) | ❌ |
✅ Best practices for submitting a request
Whatever the nature of your question, these elements speed up resolution:
Context: your goal, your need, your constraints
URLs of the pages or content involved
Technical environment if relevant: device, operating system, browser
What you have already tried
Accepted file formats: .gif, .jpg, .jpeg, .png, .heic, .mov, .mp4, .csv, .xlsx, .pdf, .txt, .doc, .docx, .zip. For large files, share a Google Drive or OneDrive link.
📋 What to include depending on your type of request
❓ Usage question
How to use a feature, manage a project, navigate the platform.
The Help Centre article you already consulted
What you have already tried
A link to the content involved and a screenshot
👀 Observation or feedback
Unexpected behaviour, user experience, point of attention.
What you are observing precisely and in what context
A screenshot or screen recording
💡 Improvement idea
Feature suggestion or platform evolution.
A description of the current state
The improvement you have in mind and the need it covers
A concrete use case and its estimated impact
🛠️ Anomaly or unexpected behaviour
Before contacting us, check status.didask.com and follow the troubleshooting steps. If the issue persists, send us:
The business impact and any associated constraints
The technical environment: device, OS, browser
The exact steps to reproduce the anomaly, with a screen recording if possible
The URLs involved: granules, modules, groups, profiles, exports
The number of people affected and their identifiers (email or full name)
🔧 What if the bubble doesn't appear?
Don't worry, in the vast majority of cases, a few simple checks are enough to fix the issue.
1. Update your browser On Google Chrome: click the three dots in the top right → Help → About Google Chrome. Install any available update and restart.
2. Clear your cache and cookies On Chrome: three dots → Settings → Privacy and security → Clear browsing data. Select "All time", tick Cookies and Cached images/files, then click Clear data.
3. Check your browser We recommend Google Chrome or Firefox for the best experience.
4. Check your connection Make sure you are logged into your Didask instance.
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