When something isn't working as expected on Didask, the cause isn't always visible on screen. The browser console is a built-in tool that surfaces error messages, warnings, and other details about what's happening behind the scenes.
With access to this information, our team can:
Pinpoint the cause of the issue faster
Cut down on unnecessary back-and-forth
Get you to a resolution more quickly
Sharing a screenshot of your console helps us help you faster.
1️⃣ Open the browser console
Right-click anywhere on the page where the unexpected behavior is happening
In the menu that appears, click
Inspect
A panel will open on the side or at the bottom of your screen
At the top of that panel, click the
Consoletab
2️⃣ Reproduce the issue
Make sure the
Consoletab is selectedGo through the steps that trigger the issue
Messages and errors will appear in the console automatically
Take a screenshot, or ideally a screen recording, of the full sequence of steps leading up to the issue. This helps us reproduce it on our end and identify the cause.
3️⃣ Capture a screenshot or screen recording
📸 Screenshot
Keep the console open and visible
Take a full-page screenshot that clearly shows the browser console
Before sending, make sure the messages in the console are legible. Then email the screenshot along with a description of the issue and any relevant context to [email protected]
Not sure how to take a screenshot?
🎥 Screen recording (recommended when possible)
Start a screen recording using gifcap.dev or any screen recording tool you prefer
Open the browser console
Reproduce the steps that trigger the unexpected behavior
Stop the recording once the issue appears on screen
Send the recording along with a description of the issue and any relevant context to [email protected]
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Have more questions? Reach out to us at [email protected], we're always happy to help! 💬
Keywords: support, assistance, console, browser, troubleshooting