Start by checking our status page to see if any incidents are currently affecting Didask. If something is already being investigated, you'll be able to follow along there.

Your browser stores a local copy of pages to load them faster. This is called caching. Unlike a regular refresh, a hard refresh forces your browser to ignore those stored files and reload everything fresh.

To do this, use the following keyboard shortcuts:

Cache and cookies store data to make your browsing experience smoother, but they can sometimes cause unexpected behavior. Cookies store session data (like your login information), while the cache stores page assets to speed up loading.

You can start by clearing just the cache. Only move on to cookies if the issue persists, since deleting cookies will log you out of all your sites.

Steps to clear your cache and cookies:

Steps may vary slightly depending on your browser, but you'll generally find this option in your browser's privacy or security settings. For browser-specific guidance: Chrome / Safari / Edge / Firefox

An outdated browser can lead to slow performance, display issues, or compatibility problems. We recommend keeping your browser up to date. You can usually do this from its Settings or "About" page.

For step-by-step instructions: Chrome / Safari / Edge / Firefox

Private browsing opens a clean browser session with no extensions, no saved cookies, and an empty cache. It's the ideal way to isolate whether the issue is environment-related.

Note that some extensions can be manually enabled in private browsing. For this test, make sure they're disabled.

Open a new private/incognito window, log in to your Didask account, and try to reproduce the issue.

If everything works as expected, the issue is likely related to an extension, cached data, or cookies. We'd recommend:

This helps determine whether the issue is specific to your current browser or more widespread, which is useful information for our support team.

Open another browser you have installed (Chrome, Safari, Edge, Firefox, etc.), log in to your Didask account, and try to reproduce the issue.

💡 For the best experience on Didask, we recommend using Google Chrome.

If things work fine in the other browser, the issue is likely tied to your usual browser. Try:

Some extensions, like ad blockers, can interfere with how Didask displays or behaves.

In Chrome:

A page that keeps loading, is slow, or shows a network error could be a connection issue.

Try:

To rule out a device-specific issue (hardware, operating system, etc.), try reproducing the problem on another device entirely.

One of the quickest ways to diagnose an issue is to compare! If possible, ask a colleague to try the same action on their device and Didask account.

If you're comfortable with browser developer tools, or if our support team asks, please include a screenshot or screen recording of the browser console when the issue occurs. This gives our team a much clearer picture of what's going on.

To open the browser console:

Click here to learn more 🔗

Chrome has a built-in option to restore all settings to their defaults, no need to reinstall. This can be helpful if issues persist even after clearing cache and cookies, but private browsing works fine.

To learn more, visit the official Chrome support page.