The Didask Coach supports your employees on a daily basis by answering their business questions using your knowledge base. Unlike the learning assistant, which is available during training sessions, the coach is always available to support informal learning and information searches.
📣 Defining the Coach's scope
As an administrator, you have access to the Didask AI section and its configuration page. The first step is to define the scope of access to the coach.
There are two main options:
✅ Global access (recommended)
How it works:
All users in your organization have access to the coach
Benefits:
Simple and consistent rollout
Promotes a shared learning culture
Maximizes the use of your knowledge base
Usage:
Ideal for encouraging informal learning throughout the organization
🔒 Restricted access
How it works:
Only selected users can use the coach
Benefits:
Administrators only - Great for testing the coach before deployment
By training space - Limit to certain departments or project teams
By group - Target specific audiences (managers, business experts, etc.)
Individual users - Manual selection, useful for very specific needs
Usage: Total control over rollout and possibility of a gradual rollout
⚒️ Knowledge and permissions management
By default, the coach has access to your entire knowledge base, including:
All your training courses created in Didask Studio
All imported business documents
Resources from your integrations (e.g., SharePoint)
👉 Knowledge restrictions per user
Even if a user has access to the coach, they will only be able to see the knowledge for which they hold access rights. For example:
A sales department user will not be able to access confidential HR documents.
Strategic information can be restricted to managers.
Department-specific procedures remain siloed, or accessible only to the department concerned.
This dual security measure (access to the coach + access rights to documents) allows you to roll out the solution widely while maintaining the security and confidentiality over your information.
⚙️ Activating the coach
Once the access scope has been defined:
Select your access option (global or restricted)
If you choose restricted access, define the users, groups, or spaces concerned
Click on “Activate the Coach”
Authorized users will immediately see the coach appear in their interface and will be able to start using it for their everyday questions.
✨ Rollout tips
💡 For initial deployment: Start with restricted access for administrators or a few pilot users, then gradually expand once you are satisfied with performance.
💡 To maximize adoption: Opt for global access accompanied by communication on use cases and benefits of the coach to encourage its use.
Keywords: Didask AI, coach, set up, activation, AI,
Need Assistance? If you have any questions or need support, our team is available via chat/messenger. 💬