Knowing the topics most frequently asked about by your employees allows you to optimize your training and documentation strategy. This analysis helps you prioritize your efforts and anticipate your teams' needs.
📊 Access to the knowledge ranking
The most-used knowledge ranking is visible by clicking the Knowledge Ranking button in the Conversations tab of the Didask AI menu in the vertical navigation bar on the left.
This opens the Most used knowledge side panel. This ranking is updated in real time based on user activity.
🔎 Ranking analysis
Popularity metrics
For each piece of knowledge, you can view:
Usage score: Total number of times this resource has been requested
Resource title: Course, document, or specific content
Direct access: Link to view or edit the content
Data interpretation
The ranking reveals:
Critical knowledge: The resources at the top of the list are essential to your teams' daily work
Emerging topics: New entries at the top indicate growing needs
Popularity gaps: Differences in scores reveal actual vs. perceived priorities
🔎 Identifying trends
Signs of potential optimization
Be on the lookout for the following signs:
Very high score on a topic: May indicate a need for more in-depth training
Sudden changes: New issues may be related to organizational changes
📈 Data-driven improvement actions
Targeted enrichment
For the most requested knowledge:
Enrich existing content with more details and examples
Create dedicated training courses on the most popular topics
Develop FAQs to answer recurring questions
Add complementary content (case studies, exercises)
Knowledge base optimization tips
Prioritize updating the most viewed resources
Improve the quality of content generating many questions
💡 Strategic use of insights
Training planning
Create courses around the most requested topics
Adapt your training programs to meet real needs
Identify critical skills to develop as a priority
Anticipate continuous training needs
Communication and support
Notify your teams of the most useful resources
Create reference guides on popular topics
Train your managers on recurring questions from their teams
Optimize your support by preparing answers to frequent topics
✨ Analysis tips
💡 Regular monitoring: Check the rankings weekly to detect shifts in needs
💡 Temporal correlation: Link usage peaks to events in your organization (training, changes, projects)
💡 Segmentation: If possible, analyze differences between departments or user profiles
💡 Quick action: Topics experiencing strong growth often require immediate attention
Keywords: Didask AI, coach, learning assistant, follow-up, feedback, requested topics, knowledge management
Still have questions? Don’t hesitate to contact us at [email protected]. Our team is here to help and support you in all your projects! 💬